Franke Mytico Troubleshooting Tool
A troubleshooting tool that guides technicians through diagnosing Mytico machine errors and determining the next action. I turned detailed service documentation into a step-by-step process that begins with an error code, asks a series of yes-or-no questions, and leads to the appropriate inspection, repair, or support action.
I mapped the troubleshooting logic and designed the complete interface in Figma, including answer states, instructions, follow-up checks, navigation, resolution screens, and paths to additional support.
RESPONSIBILITIES
User Flow Design, Interaction Design, Navigation, UI Design, Prototyping
Troubleshooting Flowchart
I turned the original service documentation into a flowchart showing each question, instruction, and possible outcome.
Screen Flow
The screen flow shows every screen and state in the troubleshooting process, including selected answers, diagnostic instructions, follow-up checks, resolutions, and additional support.
